Shipping & Returns
Where do you ship?
We ship everywhere within the United States.
How much is shipping from PetOptimum.com?
Shipping is free for all orders on PetOptimum.com within the United States.
When will I receive my order from PetOptimum.com?
Most orders are fulfilled within 2 business days. Shipping time depends on the carrier and your distance from our fulfillment center, which is located in Maryland. Typically, we have seen 2–4 day shipping times within the United States.
What is PetOptimum™ return policy?
At PetOptimum, customer satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we offer two return options:
Returns within 15 Days:
You can return your item within 15 days from the date of delivery for a full refund. To initiate a return, please complete the form at https://petoptimum.com/contact-us. Once your return request is approved, we will issue a full refund to your original payment method.
Returns between 15 and 30 Days:
We accept returns between 15 and 30 days from the date of delivery, provided the item is unopened, sealed, and unused. All returns during this period must follow PetOptimum’s Return Merchandise Authorization (RMA) Procedures. You must request an RMA Number by completing the form at https://petoptimum.com/contact-us. Any returns received without an RMA Number will be disposed of and will not be eligible for a refund. If an RMA number is issued by us, and we fail to receive your return within thirty (30) days of issuance of the RMA number, we reserve the right to cancel the RMA upon written notice to you and retain any monies received by you for said return. You may cancel the RMA request before shipping the return by providing written notice to us. Upon receipt of your notice, we will cancel the associated RMA number. If we receive the return within thirty (30) days of issuance of the RMA number, we will process the return, and you shall receive a refund in the form of credit to your credit or debit card used for the said transaction within thirty (30) days from completion of the return process.
How to Buy
Where can I buy PetOptimum™ products?
PetOptimum™ supplements are sold exclusively online. You can purchase our products directly from our website and through online retailers, including Amazon.
Where can I purchase PetOptimum™ products if I live outside the U.S.?
Currently, PetOptimum™ products are only available for purchase within the United States through our website and trusted online retailers.
Will sales tax be charged on a state-by-state basis?
Sales tax is based on the tax rate in the state/jurisdiction that the order is shipped to.
How will sales tax be calculated?
Sales tax is calculated based on the tax rate within the state or different jurisdictions within that state if applicable. In states where we collect sales tax, direct-to-consumer orders will now include the calculated sales tax based on the total order.